CentrAlert Logo
close


CentrAlert Technical Support Plans

Trust Us. We've Got Your C-DAC.

At CentrAlert, we don’t just define and implement your emergency management solution. We also support every piece of hardware and software that we provide. After your free 30-day post-shipping service period, we offer three separate Technical Support Plans that will keep your C-DAC system operating at peak efficiency. These Plans also include extensive training so that you and your team can always be relied upon to offer calm responses to dramatic events.

To add a Technical Support Plan to your CentrAlert purchase, call 859.224.1047 or email info@centralert.com.

Please click here to view the CentrAlert Technical Support Plan Terms and Conditions.

 

Essential Technical Support

As a member of Essential Technical Support, you will receive a variety of features, including:

1. Business Hours Software Support
CentrAlert Technical Support staff are available Monday to Friday from 8:30 AM to 5:00 PM ET to assist with any C-DAC system questions.
2. Refresh Program
Get up to 50% off a new C-DAC system if you maintain your Technical Support Plan for five years from the date of initial install (T&C apply).
3. Access to Online Training Videos
Want a quick refresher on how to create an action? Need to train a new employee on the ins and outs of C-DAC? CentrAlert’s extensive suite of training and reference videos have you covered.
4.Patches/Bug Fixes
As technology develops and requirements change, CentrAlert engineers will inform you of any patches or bug fixes required to keep your C-DAC operating smoothly.

SLA Response Time: Under 48 Hours (Guaranteed)

Click Here to Get Our Technical Support Brochure

Elite Technical Support

As a member of Elite Technical Support, you will receive all of the Essential features plus:

1. 24/7 Software Support
CentrAlert Technical Support staff are available 24 hours a day, 7 days a week to assist with any C-DAC system questions.
2. Annual System Maintenance Check
Since you depend on C-DAC to keep your facility or community safe, CentrAlert engineers will conduct an annual system maintenance check in order to keep your C-DAC in optimal condition.
3. Online Training Video Transcripts
While many learn best with video, some prefer to read along as they go. That’s why Elite Support members also have access to transcripts of every training and reference video.
4. Remote Diagnostics
Having an issue that you can’t quite explain? With Remote Diagnostics, CentrAlert engineers can access your C-DAC system remotely to track down and solve any issues that may arise.
5. Priority Equipment Replacement
In the event of an emergency hardware issue, CentrAlert offers overnight equipment replacement to keep system downtime to a minimum.

SLA Response Time: Under 24 Hours (Guaranteed)

Click Here to Get Our Technical Support Brochure

Enterprise Technical Support

As a member of Enterprise Technical Support, you will receive all of the Essential and Elite features plus:

1. Live Remote Training
Receive live remote training from a CentrAlert engineer annually for every account holder so that any any questions may be answered in real time.
2. Online Training Simulator
After reviewing our training courses, Enterprise Support members have the option of testing their new-found knowledge on an online C-DAC Training Simulator.
3. Windows OS Patch Validation
CentrAlert engineers will test all Windows OS patches against CentrAlert equipment in a lab setting to ensure compatibility with your system.
4. Remote Monitoring (CAS)
CentrAlert engineers will actively monitor your Central Alarm Server (CAS) to ensure that everything is operating at peak efficiency (additional fees apply).
5. Cloud Backup (Disaster Recovery)
In the event of a catastrophic event damaging or destroying your system, the CentrAlert Cloud will maintain a backup of all of your files (additional fees apply).

SLA Response Time: Same Day 

Click Here to Get Our Technical Support Brochure