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CentrAlert Technical Support Plans

Trust Us. We've Got Your C-DAC.

At CentrAlert, we don’t just define and implement your emergency management solution. We also support every piece of hardware and software that we provide. After your free 30-day post-installation service period, we offer three separate Technical Support Plans that will keep your C-DAC system operating at peak efficiency. These Plans also include extensive training so that you and your team can always be relied upon to offer calm responses to dramatic events.

To add a Technical Support Plan to your CentrAlert purchase, call 859.224.1047 or email info@centralert.com.

 

Standard Technical Support

As a member of Standard Technical Support, you will receive a variety of features, including:

1. Business Hours Software Support
CentrAlert Technical Support staff are available Monday to Friday from 8:30 AM to 5:00 PM ET to assist with any C-DAC system questions.
2. Service and Upgrade Discounts
Get a 5% discount on any specialized service or hardware/software upgrade that’s purchased during the term of your Technical Support Plan.
3.Annual System Maintenance Check
Since you depend on C-DAC to keep your facility or community safe, CentrAlert engineers will conduct an annual system maintenance check in order to keep your C-DAC in optimal condition.
4.Patches/Bug Fixes
As technology develops and requirements change, CentrAlert engineers will inform you of any patches or bug fixes required to keep your C-DAC operating smoothly.
5.Access to Online Training Videos
Want a quick refresher on how to create an action? Need to train a new employee on the ins and outs of C-DAC? CentrAlert’s extensive suite of training and reference videos have you covered.

SLA Response Time: Under 48 Hours (Guaranteed)

Click Here to Get Our Technical Support Brochure

Premium Technical Support

As a member of Premium Technical Support, you will receive all of the Standard features plus:

1. 24/7 Software Support
CentrAlert Technical Support staff are available 24 hours a day, 7 days a week to assist with any C-DAC system questions.
2.Service, Upgrade and NOW! Annual Plan Discounts
Get a 10% discount on any specialized service or hardware/software upgrade that’s purchased during the term of your Technical Support Plan. Members will also receive exclusive discounts on NOW! Annual plans.
3. Online Training Video Transcripts
While many learn best with video, some prefer to read along as they go. That’s why Premium Support members also have access to transcripts of every training and reference video.
4. Remote Diagnostics
Having an issue that you can’t quite explain? With Remote Diagnostics, CentrAlert engineers can access your C-DAC system remotely to track down and solve any issues that may arise.
5. Online Training Simulator
After reviewing our training courses, Premium Support members have the option of testing their new-found knowledge on an online C-DAC Training Simulator before advancing to their actual C-DAC system.

SLA Response Time: Under 24 Hours (Guaranteed)

Click Here to Get Our Technical Support Brochure

Enterprise Technical Support

As a member of Enterprise Technical Support, you will receive all of the Standard and Premium features plus:

1. Live Remote Training
Receive live remote training from a CentrAlert engineer twice annually for every account holder so that any any questions may be answered in real time.
2. Cloud Backup (Disaster Recovery)
In the event of a catastrophic event damaging or destroying your system, the CentrAlert cloud will maintain a backup of all of your files.
3. Custom Online Training Simulator
After reviewing our training courses, Enterprise Support members have the option of testing their new-found knowledge on a custom online C-DAC Training Simulator.
4. Windows OS Patch Validation
CentrAlert engineers will test all Windows OS patches against CentrAlert equipment in a lab setting to ensure compatibility with your system.
5. Remote Monitoring (CAS)
CentrAlert engineers will actively monitor your Central Alarm Server (CAS) to ensure that everything is operating at peak efficiency.
6. Service, Upgrade and NOW! Annual Plan Discounts
Get a 15% discount on any specialized service or hardware/software upgrade that’s purchased during the term of your Technical Support Plan. Members will also receive exclusive discounts on NOW! Annual plans.
7. Mobile Guardian and Know NOW! App Support
Exclusively for Enterprise members, you can avail of same-day support services for any questions relating to the Mobile Guardian or Know NOW! App.

SLA Response Time: Same Day (if received by 2:00 PM ET)

Click Here to Get Our Technical Support Brochure